We have the ability to offer solutions that may extend, defer, modify or adjust payments that are due to the bank. What can I do about the payments I am behind on? I have fallen behind on payments, but can now afford them. We offer solutions based on financial ability. I have lost my job or my hours have been reduced, what should I do?ĭepending on your financial ability you may qualify for different workout options, but you will need to call and discuss your specific situation with a specialist. A refinance is a new loan which pays off your account and would not be handled by a workout specialist. We will review the situation, make a recommendation and attempt to workout the existing account. Our specialists review workouts in a situation where a Customer has suffered a hardship and may be delinquent.

What is the difference between a workout and a refinance?

The plans we 'work out' with our Customers to pay back their loans are called 'workouts.' They include payment plans, loan modifications, forbearance, short sale and deed-in-lieu of foreclosure, or a combination of these options. Qualification for assistance is determined upon the review of your specific circumstances and will be based on personal financial ability, hardship and intentions.Ī hardship is a change in circumstances that affects your ability to satisfy your financial obligations. What type of assistance do I qualify for?

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